Privacy Policy

Last Updated:

1. Introduction

Welcome to Snoakvault's Privacy Policy. At Snoakvault ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at www.snoakvault.com (the "Website") or use our services.

We respect your privacy and are dedicated to transparent practices regarding your personal information. By accessing or using our Website and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect various types of information, including personal information, when you interact with our Website and services.

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

  • Contact information (name, email address, phone number, postal address)
  • Account information (username, password, account preferences)
  • Payment information (credit card details, billing address)
  • Demographic information (age, gender, occupation)
  • Health and fitness information (for program participation)
  • Profile pictures or avatars

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you:

  • Log data (IP address, browser type, pages visited, time spent)
  • Device information (hardware model, operating system, unique device identifiers)
  • Location information (general geographic location)
  • Usage data (features used, interactions with content)
  • Cookies and similar technologies (as described in our Cookie Policy)

3. How We Collect Information

We collect information through various methods:

3.1 Direct Collection

Information you provide to us directly when you:

  • Create an account or profile
  • Fill out forms or surveys
  • Register for classes or programs
  • Purchase products or services
  • Contact our customer support
  • Subscribe to newsletters or marketing communications
  • Participate in promotions or contests

3.2 Automated Collection

Information collected automatically when you visit our Website or use our services:

  • Through cookies and similar tracking technologies
  • Through analytics tools and services
  • Through server logs

3.3 Third-Party Sources

We may receive information about you from third parties:

  • Social media platforms when you connect your account
  • Business partners or service providers
  • Public databases or publicly available sources

4. How We Use Your Information

We use your information for various purposes, including:

4.1 Providing and Improving Services

  • To provide the services you request
  • To process transactions and payments
  • To personalize your experience
  • To improve our Website and services
  • To develop new features and products

4.2 Communication

  • To respond to your inquiries and requests
  • To send administrative information
  • To send marketing communications (with your consent)
  • To provide updates about our services
  • To invite you to events or special programs

4.3 Analytics and Research

  • To analyze usage patterns and trends
  • To measure the effectiveness of our marketing
  • To conduct research and surveys
  • To generate insights that improve our offerings

4.4 Security and Protection

  • To protect our Website and services
  • To detect and prevent fraud or abuse
  • To enforce our terms and policies
  • To verify identity and authenticate users

4.5 Legal Compliance

  • To comply with applicable laws and regulations
  • To respond to legal processes or requests
  • To fulfill our contractual obligations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Customer support services
  • Hosting and cloud storage providers
  • Analytics providers
  • Marketing and email service providers

These service providers are contractually obligated to use your information only as necessary to provide services to us and in compliance with applicable privacy laws.

5.2 Business Transactions

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred or disclosed in connection with such transaction.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court order, government request).

5.4 Protection of Rights

We may disclose information to protect and enforce our rights, safety, and property, or the rights, safety, and property of our users or others.

5.5 With Your Consent

We may share your information with third parties when you consent to such sharing.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our relationship with you
  • Legal obligations to which we are subject
  • Whether retention is advisable in light of our legal position
  • Applicable statutes of limitations

When we no longer need to use your information, we will take steps to securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Information

You may have the right to request information about the personal data we hold about you and how it is used.

7.2 Correction

You may have the right to request correction of your personal information if it is inaccurate or incomplete.

7.3 Deletion

You may have the right to request deletion of your personal information in certain circumstances.

7.4 Restriction of Processing

You may have the right to request restriction of processing of your personal information in certain circumstances.

7.5 Data Portability

You may have the right to receive a copy of your personal information in a structured, machine-readable format.

7.6 Objection

You may have the right to object to the processing of your personal information in certain circumstances.

7.7 Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

7.8 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls for our systems
  • Secure network architecture
  • Regular backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Children's Privacy

Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

We may transfer your personal information to countries other than the one in which you reside. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

11. Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies only to our Website and services. We have no control over and assume no responsibility for the privacy practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be effective as of the date stated at the top of the policy. We encourage you to review this Privacy Policy periodically. If we make material changes, we may notify you by email or by posting a notice on our Website.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Email: [email protected]
  • Phone: +61 2 9846 5532
  • Mail: 123 Serenity Lane, Sydney, NSW 2000, Australia

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.